Product support
Installation, activation, compatibility, performance and technical questions.
Support
Talk to the right person.
State Audio handles product, installation, activation and compatibility questions. Paddle handles payment records and Paddle-administered refund requests.
Contact
Choose the route that matches the issue.
Sales
Pre-purchase, licensing, business use and commercial questions.
Payments and refunds
Receipts, invoices, taxes, payment methods and Paddle-administered refund requests.
Privacy
Access, correction, deletion and questions about personal information.
Security
Responsible reports about a State Audio product, account or website vulnerability.
General enquiries
Partnerships, press and matters not covered elsewhere.
Technical requests
What to include.
Product and installer version, operating system, processor, plugin format, recording host and the exact steps that produced the issue.
Attach only relevant screenshots, installer logs or crash reports. Remove unrelated personal information and never send account passwords, payment-card details or licence secrets.
State Audio will publish its normal support hours and response target before public checkout opens.